Need to cancel or reschedule – no problem! Just contact us at least 48 hours prior to your adventure’s departure to reschedule or to cancel (and receive a full refund), no questions asked.

• For independent travel bookings of 9 passengers or less: 48 hours before scheduled departure, partial or whole cancellations made within 48 hours before departure will be charged 100% of the tour price. Tour amendments cannot be completed within a 48-hour window. There will be no refunds for cancellations within the cancellation period.
• For groups of 10-19: 14 days before scheduled departure, partial or whole cancellations made within 14 days before departure will be charged 100% of the tour price based on the reserved number of passengers, or the final number in attendance, whichever is greater. Tour amendments cannot be guaranteed within a 14-day window.
• For Groups 20+: 21 days before scheduled departure; partial or whole cancellations made within 21 days before departure will be charged 100% of the tour price. Tour amendments cannot be guaranteed within the 21-day window.
• For wholesale, travel trade, and 3rd party bookings, the cancellation and amendment policy can differ. Please refer to your booking contract for details.

Yes, all of our captains and boats are certified by Transport Canada. Zodiacs move fast but are very stable, especially in the usually calm waters of Vancouver’s Inner Harbor and Burrard Inlet.

No, this is a city sightseeing adventure and it DOES NOT include whale watching. Vancouver, however, is home to a variety of birds and sea mammals and we may occasionally see dolphins, harbor seals, bald eagles, and other sea birds during adventures.

Reservations are definitely recommended. Adventures often sell out and we don’t want you to be disappointed.

Tours operate rain or shine! Safety is our priority and, in extreme weather conditions or high winds, adventures may be cancelled at the discretion of our qualified crew. We will be in touch should this be the case.